Account Manager // Partner Services
Reports to: VP of Partner Services
eROI creates digital experiences across email, web, and social for clients big and small. At eROI, we are one—working as a wholly collaborative team to drive revenue by making our partners’ passions our own, considering each engagement and uniquely tailoring to exceed their goals. With boundless curiosity, we start with ‘why’ instead of ‘what’ to hear the truth so that we can craft the right solution. Seeking to inspire and be inspired by each interaction, we have an opportunity to be amazed and to understand that collectively we can create experiences greater than we can alone.
The Account Manager at eROI builds and drives the client relationship by continuously growing trust, confidence, and momentum with each account. This role requires digital experience and a strong understanding of managing personalized digital marketing programs across email, web, and social.
We look for motivated employees who establish themselves as an extension of the client’s marketing team, immersing themselves in their client’s business to bring new insights and strategic ideas to the eROI project team in order to exceed goals and unearth new opportunities. Account Managers keep a keen eye on the integrity of work, scope proposals, and work closely with Project Managers to monitor financial health and resources to maintain balance and deliver excellence.
Tasks + Expectations:
Council: build a reputation as a trusted client consultant, immersed into your client’s company, brand, products/services, industry, and competitive environment. Advise on strategies and decisions in collaboration with all agency departments that will build the book of business with the partner. Proactively recommend new solutions to the client by forecasting future business challenges.
Manage: articulate client needs and work collaboratively with internal teams to employ best practices, push boundaries, and drive client goals. Monitor workflow and partner satisfaction weekly, acknowledging any gaps and reporting proactively to Project Manager or Sr. Account Manager. Keep current on your accounts’ financial health, staffing requirements, and project status to help ensure positive profitability.
Plan: create clear, synthesized statements of work (SOWs), estimates, proposals, and creative briefs to ensure that internal and client teams have all the necessary information to create specified, successful deliverables. Follow established approval processes for SOW approval and client billing.
Organize: maintain account service-related documents such as financial planning documents, client proposals, and account plans. Adhere to best practices in regards to infrastructure and process. Actively identify any necessary areas for improvements or key insights to Project Manager or Sr. Account Manager.
Present: ensure each presentation you manage—whether an internal or client presentations—has a clear message or goal, appropriate agency teams and clients have been invited, and necessary materials are prepared. During presentations, always advocate on behalf of the client, support and understand your team members, and diplomatically defend eROI work.
Mentor: provide team mentorship and training to ensure growth in individual skillsets and capabilities. Delegate tasks to team members appropriately to help manage bandwidth and workload. Ensure that any training or onboarding materials are kept current and socialized appropriately.
Assure Quality: ensure accurate and consistent execution of all projects and communications, keeping a keen eye on the details to ensure the quality of deliverables. Work with Project Manager to ensure all important materials are filed and shared appropriately.
Share Knowledge: demonstrate a clear understanding of all phases of various digital campaigns and what is required from agency departments for specific projects. Continually seek to educate yourself in order to follow and craft best practices with project and client teams. Keep up with industry trends in email, web, mobile, and social and share your knowledge through team presentations.
- Resilience: provides stable performance under pressure
- Customer-focused: regularly monitors client satisfaction to exceed goals
- Persuasion: sells an idea clearly and effectively
- Conflict Management: predicts and acts to work through natural conflict
- Resourcefulness/ Initiative: finds and seizes opportunities to excel
- Pragmatism: elevates sensible, realistic, and practical solutions
- Independence: ability to self-manage and take on responsibility for the team
- 3-5 years of account management experience with, and passion for, working with brands in a digital agency environment
- Minimum of a Bachelor’s Degree in Advertising/Marketing, Communications, or a related discipline
- Accomplished business driver with demonstrated planning and organizational skills
- Willingness to occasionally travel (less than 5% of time) and attend industry events